Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Purfleet

At Flower Delivery Purfleet, we are dedicated to delighting our customers with beautiful, fresh flowers on every occasion. As a trusted local Purfleet florist, we are proud to serve both households and businesses in the area. Our passion for quality means every bouquet is hand-arranged and delivered with care, ensuring each order meets our high standards for freshness and presentation.

Damaged or Unsatisfactory Flowers on Arrival

Your satisfaction matters to us. If your flower arrangement arrives damaged, wilted, or in a condition not meeting our promised standards, please let us know immediately. We kindly request that you contact us within 24 hours of delivery and provide clear photographs of the flowers in their delivered state. This will help us address your concerns efficiently and prevent future issues.

Our Freshness Window Commitment

We guarantee the freshness of our flowers for a minimum of 5 days from the time of delivery, provided they are cared for as per our instructions included with your bouquet. This Fresh Flowers Guarantee is our promise to you that your arrangement should continue to brighten your home, workplace, or event. If you find your flowers are not remaining fresh within this period, and you have followed the care guidelines provided, please reach out to us so we can make things right.

Refunds, Replacements & Resolution

Your peace of mind is important. Depending on the situation and following our assessment, we offer the following options:

• Replacement Bouquet: If you receive damaged or poor-quality flowers, we will arrange for a replacement bouquet to be delivered to you at the earliest possible convenience.
• Partial or Full Refund: In cases where a replacement is not feasible, we can process a partial or full refund based on the nature of the issue and your preference.

We treat every situation on a case-by-case basis, with the aim of ensuring you are completely satisfied. Refunds will be made via the original payment method and may take up to 5 working days to appear in your account.

Easy-to-Follow Complaints Process

If something isn't right with your order or experience with Flower Delivery Purfleet, we encourage you to reach out as soon as possible. Our complaints process is straightforward:

1. Contact us within 24 hours of receiving your flowers, providing your order details and photos if applicable.
2. Our friendly team will review your complaint promptly and contact you to discuss the next steps.
3. We will keep you informed throughout the process and work to resolve your concern to your satisfaction—whether through a replacement, refund, or another suitable resolution.

Your feedback helps us maintain our high standards and continue providing exceptional flower delivery services to the Purfleet community.

Trusted Local Service for Your Peace of Mind

As your local Purfleet florist, we take pride in serving the community with reliability and a personal touch. Whether you’re ordering for your home, a business, or a special event, Flower Delivery Purfleet is committed to quality, freshness, and customer care. Thank you for trusting us with your floral needs.