These Terms and Conditions apply to all online flower delivery orders placed by customers residing in Purfleet and the surrounding areas. By placing an order with us for flower delivery in Purfleet, you agree to be bound by these terms. Please read these Terms and Conditions carefully before proceeding with your order.
These Terms & Conditions govern the sale and delivery of floral products and related goods and services through our online platform. They apply to individuals or businesses seeking delivery to addresses within Purfleet and its surrounding areas. Where relevant, references to “you” or “customer” refer to any person or entity placing an order. References to “we,” “us,” or “our” denote the operator of this online flower delivery service.
To place an order for flower delivery in Purfleet, customers must use our online ordering system. When selecting your chosen floral arrangements, you will be asked to provide recipient details, delivery address, and a preferred delivery date. Once your selection is complete, you will be guided to the payment section to finalise your order.
All orders are subject to acceptance and availability. Once you have placed your order, you will receive an automated acknowledgment confirming receipt of your order. This communication does not constitute acceptance but indicates that your request has been received. Acceptance of your order and formation of the contract between you and us takes place when we dispatch your flowers for delivery.
We reserve the right to decline any order prior to dispatch for reasons including, but not limited to, non-availability of stock, payment issues, or orders placed for delivery outside our covered areas.
We take every care to ensure that all product descriptions, images, and prices displayed on our website are accurate at the time of entry. However, due to the seasonal and perishable nature of flowers, some arrangements may vary slightly in terms of flower varieties and shades. In rare instances, we reserve the right to substitute flowers or other products with items of equal or greater value and quality, maintaining the general style and value of your chosen arrangement.
Payment for all orders must be made in full at the time of placing the order, using one of the approved payment methods displayed on the website. All prices are quoted in Pounds Sterling (GBP) and are inclusive of VAT where applicable. No order will be deemed confirmed or processed until payment has been received and cleared in full.
Order charges, including the bouquet, any optional extras (such as vases or cards), and delivery fees for addresses in Purfleet and surrounding areas, will be detailed at the point of payment. Please ensure your billing details are correct prior to confirming your order. We do not accept liability for delays resulting from incorrect or incomplete payment or billing information.
You may request to cancel or amend your order by contacting us as soon as possible after placing it. We will do our best to accommodate changes or cancellations made before your order has been processed and dispatched. However, please note that due to the perishable nature of flowers and the time-sensitive process involved, it may not always be possible to cancel or amend orders once they are in preparation or out for delivery.
If you wish to cancel an order that has not yet been dispatched, we will issue a full refund using the same payment method you used for your purchase. Once the cancellation window has passed, or if the order has already been processed or dispatched, cancellations or refunds are not generally available except as set out in these Terms & Conditions or where legally required.
Should you need to alter delivery details or recipient information, please contact us immediately. We cannot guarantee that changes can be accommodated after the order has entered the preparation or delivery phase.
We provide flower delivery to addresses throughout Purfleet and the nearby areas as shown on our website’s coverage map. Please confirm that the desired delivery address is within our service area before placing your order.
We endeavour to deliver all orders on the date and within the time slot requested. While we make reasonable efforts to meet these preferences, delivery times cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, or Christmas. In circumstances beyond our control (including but not limited to traffic, weather, or supply issues), delivery may be delayed. In such cases, we will keep you informed and arrange delivery at the next earliest opportunity.
If no one is present to receive the delivery at the recipient’s address, our standard procedure is to leave the flowers in a safe place or with a neighbour, unless you or the recipient have instructed otherwise. We will endeavour to leave a calling card with details of where the flowers have been left, or instructions for re-delivery or collection if applicable. Once the delivery has been made or left as per these arrangements, the order will be considered fulfilled, and we accept no further responsibility for loss or damage thereafter.
We take pride in delivering high-quality flowers for every order. Should your flowers arrive in an unsatisfactory condition, or if there is a discrepancy with your order, please notify us as soon as possible and, in any event, within 24 hours of delivery. We may require photographic evidence or return of the product to assess the issue and resolve your complaint efficiently.
If your complaint is valid, we will provide either a full or partial refund, a replacement, or an alternative solution as appropriate. Due to the perishable nature of flowers, we do not routinely accept returns unless the product is damaged, faulty, or incorrect at the time of delivery. Our team will review each complaint and determine the best course of action in line with the Consumer Rights Act 2015 and other applicable legislation.
We shall not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the supply or failure to supply any flowers or related services ordered via our online platform. To the extent permitted by law, our total liability to you in respect of any order shall not exceed the total price paid for the goods and services supplied to you.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
We are not responsible for delays or failure to perform any part of these Terms & Conditions caused by circumstances beyond our reasonable control, such as war, riot, pandemics, fire, flood, or other natural disasters.
You agree to provide accurate, current, and complete order and recipient information and to update such information as necessary. It is your responsibility to ensure delivery addresses are correct and that someone is available to receive the flowers at the time of delivery. We cannot accept liability for failed deliveries due to incorrect address information or unavailable recipients.
By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least eighteen (18) years old or the required legal age in your jurisdiction.
Your privacy is important to us. We process personal data provided in connection with the order and delivery of flowers solely for the purposes of fulfilling your order, complying with legal obligations, and improving our service. For full details on how we handle your information, please refer to our Privacy Policy.
All content on our website, including images, product descriptions, logos, and designs, is the property of our business or our suppliers and is protected under UK and international copyright and intellectual property laws. No reproduction or use is permitted without our prior written consent.
We reserve the right to update or amend these Terms & Conditions at any time as necessary to reflect changes in business practice, legal requirements, or the nature of our service. Any such changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms & Conditions regularly. Continued use of our site and services constitutes acceptance of the latest version.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any contracts for the purchase of goods and services from our website and any dispute or claim arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any clause or provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed deleted and the validity and enforceability of the remaining provisions will not be affected. No waiver of any right or remedy under these Terms is effective unless in writing. Except as expressly stated, these Terms do not give any rights to anyone other than you and us.
If you have any queries regarding these Terms & Conditions or any aspect of your flower delivery order in Purfleet and surrounding areas, please use the contact form provided on our website. Our customer service team will be happy to assist you.
Note: These terms cover all customers using our online flower delivery service in Purfleet and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purfleet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purfleet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
